Message threads
Message threads are the communication channel between practitioners and patients. They enable a various set of actions e.g. start audio/video calls, send messages, share images & documentation, complete intake forms, make payments, send/receive prescriptions, etc. Exchanged files in the threads such as intake forms or images are also stored respectively in the Forms/Images & Documents folders in the patient profile so that they are easy to find later on. History of each action is kept in the message threads. For instance if a payment has been made - there will be a relevant message in the chat. Also patients and practitioners can review the date and time as well as the duration of their calls in the same thread.
For further details, please see the video below.